1. Getting Started
Welcome to Zama Shops, Pakistan's online marketplace where you can buy,
sell and promote products and services. To access marketplace features,
you should create your free account.
- Create your account using your email address or mobile number.
- Complete your profile with accurate information.
- Verify your email and mobile number where required.
- Keep your account information secure.
- Never share your password with anyone.
Creating a complete profile helps build trust and improves your buying
and selling experience.
2. Buying on Zama Shops
Browse thousands of products across multiple categories. Before making
a purchase, carefully review the product description, images, seller
profile and ratings.
- Contact the seller directly before placing an order.
- Ask questions if product details are unclear.
- Compare prices from multiple sellers.
- Choose safe public locations for in-person meetings.
- Avoid making advance payments unless using official payment services.
Zama Shops recommends exercising caution during all transactions.
Buyers are responsible for verifying product details before purchase.
3. Selling on Zama Shops
Selling on Zama Shops is simple. Create detailed listings with accurate
descriptions and high-quality photos to attract more buyers.
- Upload clear and original product images.
- Write honest product descriptions.
- Set fair and competitive prices.
- Respond to customer messages quickly.
- Keep your listings updated.
Complete and well-written listings generally receive more views and
better buyer engagement.
4. Customer Support
Our support team is available to assist with technical issues,
account problems, suspicious users, reports and general marketplace
questions.
- Email Support
- Phone Support
- Live Chat
- Contact Form
- Help Center Articles
If you experience fraud, scams or technical issues, please contact
the Zama Shops Support Team immediately.
5. Account Verification
Verified Member badges help increase trust between buyers and sellers.
You can apply for account verification from your profile settings.
- Submit accurate account information.
- Verification requests are reviewed by our team.
- If rejected, you may apply again after the waiting period.
- Providing false information may permanently prevent verification.
Verification improves buyer confidence but does not guarantee sales.
6. Top Seller Badge
The Top Seller Badge recognizes sellers who consistently provide
excellent customer service and maintain a strong selling history.
- Maintain positive customer ratings.
- Respond quickly to buyer messages.
- Complete successful transactions regularly.
- Follow all Zama Shops marketplace policies.
Top Seller status may change if performance standards are no longer met.
7. Search & Categories
Quickly discover products and services using our powerful search,
filters and category navigation.
- Search using keywords.
- Browse by category.
- Use location filters.
- Sort by newest or price.
- Save time with advanced filters.
8. Safe Buying Tips
- Inspect products before payment whenever possible.
- Meet sellers in safe public locations.
- Avoid sending advance payments to unknown users.
- Keep screenshots of conversations and listings.
- Report suspicious listings immediately.
Always use caution when dealing with unknown sellers.
9. Safe Selling Tips
- Write honest product descriptions.
- Use clear original photos.
- Never accept suspicious payment methods.
- Meet buyers in secure public places.
- Keep proof of completed transactions.
10. Reporting Users & Listings
Help us keep Zama Shops safe by reporting suspicious users,
fake listings, scams or policy violations.
- Fake accounts.
- Fraudulent listings.
- Counterfeit products.
- Harassment or abuse.
- Illegal content.
Every report is reviewed by our moderation team.
11. Payments & Deals
Buyers and sellers should agree on payment methods before completing
any transaction.
- Bank Transfer
- Cash on Delivery (where available)
- Buy with Zama Shops
- Other approved payment methods
12. Frequently Asked Questions
- How do I create an account?
- How do I become a verified member?
- How do I report a user?
- How do I become a Top Seller?
- How do I contact customer support?
