1. Introduction
Welcome to the Zama Brands Commission & Seller Fee Policy. This policy
explains how seller plans, commissions, payment processing, wallets,
withdrawals, premium features, and applicable fees work on the Zama Brands
platform. Our goal is to provide a transparent, secure, and fair selling
experience for every business.
By creating a seller account, publishing products or services, or subscribing
to any seller plan, you agree to this Commission & Seller Fee Policy,
our Terms & Conditions, and all applicable laws and regulations.
Sellers are responsible for understanding the fees, commissions, and payment
procedures associated with their selected plan.
- Understand the benefits and fees associated with each seller plan.
- Review the applicable commission structure before accepting customer orders.
- Ensure your payment, banking, and wallet information remains accurate.
- Comply with all Zama Brands seller policies and platform requirements.
- Monitor your wallet, earnings, and withdrawal history regularly.
This policy helps sellers understand how commissions, payments, wallets,
premium features, and withdrawals operate, ensuring a transparent and
reliable experience for businesses using Zama Brands.
2. Seller Plans
Zama Brands offers multiple seller plans designed to meet the needs of
businesses of different sizes. Sellers may choose the plan that best
matches their business goals, sales volume, and promotional requirements.
Each plan includes different features, benefits, and commission rates.
- Starter Plan (Free): A commission-based plan that allows approved
sellers to create their store, list products or services, and sell through the Zama
Brands platform.
- Growth Plan: Includes all Starter Plan features with reduced
commission rates, promotional opportunities, featured listings, website traffic
options, and call lead support.
- Official Brand Partner: Our premium seller plan offering the lowest
commission rates, unlimited product listings, priority visibility, advanced
promotional features, and additional business tools.
- Plan availability, pricing, features, and commission rates may vary and are subject
to change.
- Sellers may upgrade or change their plan in accordance with the applicable terms and
eligibility requirements.
Selecting the appropriate seller plan helps businesses maximize visibility,
reduce selling costs, and access additional marketing and promotional
features available on the Zama Brands platform.
3. Commission Structure
Zama Brands applies a commission-based selling model to ensure secure
transactions and transparent payments. The applicable commission depends
on the seller's selected plan and is deducted only after a successful
order has been completed in accordance with the platform's payment process.
- Commission is charged only on successfully completed orders.
- The applicable commission rate depends on the seller's active plan.
- Commission is automatically deducted before funds are released to the seller's
wallet.
- Cancelled, failed, or refunded orders may not be subject to standard commission
charges.
- Zama Brands reserves the right to update commission rates, subject to prior notice
where applicable.
- Additional promotional or premium services may carry separate fees.
Payment Flow:
Customer Places Order
Payment Received
Pending Wallet
Delivery Confirmed
Commission Deducted
Released to Seller Wallet
Withdrawal Available
4. Payment Processing
Zama Brands provides a secure payment process to protect both buyers and
sellers. Payments received from customers are temporarily held until the
order has been successfully completed and delivery has been confirmed.
This process helps ensure secure transactions and builds trust across the
platform.
- Customer payments are securely processed through supported payment methods.
- Funds are placed in the seller's Pending Wallet after a successful payment.
- Payments remain pending until the order is delivered or otherwise completed under
platform policies.
- After successful completion, the applicable commission and fees are deducted
automatically.
- The remaining balance is transferred to the seller's Released Wallet.
- Sellers can request withdrawals from their available wallet balance in accordance
with the Withdrawal Policy.
Payment Process:
Customer Payment
Pending Wallet
Order Completed
Commission Deducted
Released Wallet
Withdrawal Available
5. Wallet & Earnings
Every approved seller on Zama Brands is provided with a secure wallet to
manage earnings from completed orders. The seller wallet helps track
pending payments, released funds, withdrawals, and transaction history in
a transparent and organized manner.
- Payments from completed orders are credited to your seller wallet after applicable
commission and fees have been deducted.
- The wallet displays pending, available, and withdrawn balances separately.
- Sellers can view a complete history of earnings, commissions, refunds, and
withdrawals.
- Wallet balances are available only for legitimate transactions completed through the
Zama Brands platform.
- Zama Brands may temporarily hold funds when required for fraud prevention, dispute
resolution, policy compliance, or legal obligations.
- Sellers are responsible for ensuring that their payment and banking information
remains accurate.
The Seller Wallet provides a secure and transparent way to manage earnings,
monitor transactions, and access funds after successful order completion
and commission settlement.
6. Withdrawals
Sellers may withdraw available funds from their Released Wallet using the
withdrawal methods supported by Zama Brands. Withdrawal requests are
processed after verification and are subject to applicable platform
policies, security checks, and payment processing requirements.
- Withdrawals are available only from the Released Wallet balance.
- Sellers must provide accurate banking or payment account information.
- Supported withdrawal methods may include bank transfer, EasyPaisa, JazzCash, or
other approved payment channels.
- Withdrawal requests may be subject to minimum withdrawal limits and verification
requirements.
- Processing times may vary depending on the selected payment method, banking partner,
and applicable regulations.
- Zama Brands reserves the right to delay, reject, or suspend withdrawals where fraud
prevention, disputes, legal obligations, or policy violations require additional
review.
To ensure secure transactions, sellers should keep their payment details
accurate and submit withdrawal requests only from verified accounts.
7. Premium Features
Zama Brands offers premium features through eligible seller plans to help
businesses increase their visibility, reach more customers, and grow their
brand. Available features vary depending on the seller's active subscription
plan.
- Featured business and product listings for increased visibility.
- Homepage promotions and priority placement in selected sections.
- Verified Business and Official Brand Partner badges for eligible sellers.
- Call lead support and direct customer inquiry features.
- Website traffic and external business promotion opportunities.
- Advanced business insights, analytics, and promotional tools where available.
- Premium features, availability, and eligibility may vary by seller plan and are
subject to change.
Premium seller plans provide additional marketing tools and promotional
opportunities to help businesses strengthen their online presence and
connect with more potential customers.
8. Refund & Cancellation
Zama Brands aims to provide a fair and transparent refund and cancellation
process for seller subscriptions, commissions, and customer transactions.
Refund eligibility depends on the type of purchase, the seller's selected
plan, and the applicable platform policies.
- Subscription fees for seller plans may be non-refundable unless otherwise stated.
- Commission is generally charged only on successfully completed transactions.
- Cancelled or failed orders may not be subject to the standard commission charge.
- Refund requests are reviewed in accordance with the applicable seller plan and
platform policies.
- Chargebacks, payment disputes, or fraudulent transactions may result in temporary
holds or account reviews.
- Zama Brands reserves the right to approve, reject, or adjust refunds where required
under applicable laws or platform policies.
Sellers should carefully review their selected plan before purchasing.
Subscription fees, commissions, and refunds are governed by the applicable
seller plan and the Zama Brands platform policies.
9. Policy Updates
Zama Brands may update this Commission & Seller Fee Policy from time to
time to reflect changes in our services, seller plans, commission structure,
payment methods, legal requirements, or business operations. We encourage
sellers to review this policy periodically to stay informed about any updates.
- Seller plan pricing, features, and benefits may be revised when necessary.
- Commission rates and applicable fees may change in accordance with platform
requirements.
- Payment processing, withdrawal methods, and wallet policies may be updated to
improve security and efficiency.
- Changes required by applicable laws or regulatory authorities will become effective
as required.
- Continued use of Zama Brands after policy updates constitutes acceptance of the
revised policy.
We recommend reviewing this policy regularly to stay informed about the
latest seller plans, commission structure, payment procedures, and platform
requirements.
